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Dear Guest,
Thanks for choosing to stay with us – we’re excited to have you here. We want you to make the most of your time with us. So, we’ve put together this Guest Service Directory, full of helpful information for your stay. Whether your visit is for business or pleasure, our colleagues are dedicated to providing the high-quality service you’ve come to expect from Holiday Inn®. That’s our promise to you. We invite you to enjoy as many of our services as you like. If there’s anything else you require, please contact our colleagues and we’ll do everything we can to ensure you enjoy your stay, your way.
Best regards,
Your team Holiday Inn Prague
Our promise to you.
We want to make sure your stay is a complete success. So, if any part of your stay isn’t satisfactory, just let our Manager on Duty or Reception colleagues know. We promise to make it right or you won’t pay for that part of your stay.
This is our commitment to you.
Enjoy all what we have to offer
Breakfast
Start your day off right at our Breakfast Buffet, available on Mo - Fri from 6.30 am - 10.30 am and on Sat-Sun from 7.00 am - 11.00 am. We’ve got every appetite covered with delicious cooked breakfasts, freshly flipped pancakes and plenty of cereals to choose from.
Restaurant Esprit
Feeling peckish? Head down to our restaurant Esprit. The restaurant is open every day from 6.30 am to 12.00 am.
Délicatesse bistro
Feeling peckish? Head down to our bistro and tuck into our breakfast, lunch or dinner menu.
Opening hours: 8.00 am - 3.00 pm
Room Service
Breakfast - 6.30 am - 10.30 am (Mon-Fri)
7.00 am - 11.30 am (Sat -Sun)
Room Service Menu - 11.30 am - 11.00 pm
Night Menu - 11.00 pm - 6.30 am
Bites & Wine Bar
Fancy a glass of wine? Chill out with a glass of wine, catch up with friends or put your feet up with coffee and a paper in our bar. With wines, snacks and soft drinks, we’ve got everything you need for a big night in.
Opening hours: 5.00 pm – 12.00 am (midnight)
Connect
It’s important to stay connected. That’s why we’ve got free, fast Wi-Fi in the Lobby.
Our Services.
Travel Accessories
Forgot your toothbrush? Don’t panic. You can buy a wide variety of travel essentials in our Reception shop. That’s one less thing to worry about.
Business Services
Got work to do? We’ve got office facilities ready to use when you need them. Ask at Reception to find out more.
Car Park
Private parking in the hotel garage is possible and costs 500CZK per day.
Check-in/Check-out Time
Check-in time is from 3.00 pm onwards and you must check-out by 12.00 pm on the day of departure. If you need an early or late check-out, please let us know and we’ll do everything we can to help.
Do Not Disturb
If you don’t want to be disturbed in your room, just hang your Do Not Disturb hanger outside your door. We’ll make sure your room isn’t serviced until you’re ready. In the interest of safety, each of the guest rooms will be checked once in a 24 hour period, initially by phone and, if there is no answer, by a visual room check.
Forgotten Something
From razors to toothpaste, we have many bathroom items available with our compliments. Simply call Reception on 5050 and then head down to collect.
Electricity Supply & Adapters
The hotel’s electricity supply is 230 V. If you need to borrow an adapter during your stay, please give Reception a call on 5050.
Guest Services – Reception
Reception is open 24/7 and can be reached by dialling 5050 on your in-room phone.
Guest Services – Housekeeping
Housekeeping will clean your room once a day, unless the Do Not Disturb hanger is on the door. If you need any additional towels or toiletries please get in touch with Reception.
Enjoy a greener stay
Earn 500 points per night as an IHG® One Rewards* member and help conserve water and energy. Please contact reception by dialing 5050 by 11 pm to opt out of housekeeping services.
Not a member? Join at IHG.com/enrolnow or visit the front desk to learn more.
Ice Machine/Ice
Ice Machine is available on the 5th floor. Please contact room service if you’d like ice brought to your room.
Ironing board & Iron
Irons and ironing boards are available in all guest rooms.
Internet & Wi-Fi
Wi-Fi is free to use during your stay and is available throughout the hotel. Please contact Reception by dialing 5050 if you need more information on how to connect.
Laundry & Dry Cleaning
Please contact Reception by dialing 5050 for more information.
Mini Gym
We want to provide you - our guests - with a better experience, which is why we are currently renovating our mini gym. We appreciate your understanding and are excited to share the new Fitness Centre and sauna soon.
Massages
All types of massage are available daily between 7.00am – 10.00pm. For reservation please give Reception a call on 5050
Price list
Newspapers
You can pick up free newspapers every day from our Reception.
IHG® One Rewards
Make the most of your stay by joining IHG One Rewards. As an IHG One Rewards member, you can earn points or airline miles at over 3,650 hotels worldwide with every qualifying stay. For more information please ask at Reception.
Reservations
For worldwide reservations please ask at Reception or call 0800 40 50 60 for free. You can also visit our website www.holidayinn.com.
In-room Safe/Safety Deposit Boxes
All our rooms have an in-room safe. You can find instructions directly in the safety box.
Wake-up Service
You can set a wake-up call by contacting Reception.
Meetings
Our well-equipped meeting rooms mean you can do business in style. Get in touch with Reception for more information, for a viewing or to make a booking.
Extra Services
Baby Cot
Baby cots and bedding are available free of charge for use during your stay, subject to availability. Please contact Reception for more information.
Bank/ATM
ATM machine is available in the lobby.
Travel & Local Area Information
Our Reception team will be happy to give you any information you need.
Currency Exchange
Need to change your money? Ask our Reception team for local currency exchange options.
Express Check-out
Express check-out is available – please ask Reception for details when checking in.
Medical Services (Doctors, Dentist or Pharmacies)
Should you require the assistance of a doctor, dentist or need to know where the nearest pharmacy is, please speak to our Reception team who will be able to provide you with the necessary information.
Stamps
Sending a letter? You can buy stamps from Reception.
Phone Directory and TV Programmes
In-house Telephone Numbers
Outside Line 0 + then the room number
Reception 5050
Reservations 5011
Room Service 5030
Restaurant 5030
To make calls to other rooms dial: 5 + then the room number.
Emergency Services
We have taken every precaution to ensure the safety and comfort of all our guests whillst in the hotel. Please familiarise yourself with the fire evacuation and alarm instructions, including directions to your nearest emergency exit, displayed on the back of your entry door and on the wall of each floor.
Out and About.
Airport Information
Our hotel is conveniently located to the following airport: Vaclav Havel Airport Prague
For further details and for transfer options please ask our Reception team.
Local Leisure Facilities
There are plenty of leisure facilities to enjoy nearby – for more information please ask the Reception team.
Post
Reception will be happy to post any item for you. The cost of postage will be added to your room bill.
Public Transport
Ask at Reception for timetables and public transport information.
Local Taxis
Need a cab? Please ask our Reception team.
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* Requires a minimum stay of two consecutive nights; 500 points awarded per
night the hanger is displayed, with the exception of every 4th consecutive night
when rooms will be cleaned and no points will be awarded.